On September 13, 2010, I purchased a Sloan Plug-in Transformer, order number 101885, for $29.18 from homeindoor.com. The diagram of it in the advertisement showed a tab with a screw hole to secure the transformer to the wall socket. The product that arrived did not have the tab.
The following day I called the customer service number and spoke to a customer service representative who identified himself as Santo. When I explained that I needed a transformer with the tab, he told me that he would research the product and get back to me that day. He didn't.
The following day, I called the customer service number again and coincidentally again spoke to Santo, who informed me that although the diagram did show the tab, it was no longer part of the transformer's design. Because the tab was important to my use of the product, I asked for a refund. He told me that he would send me the refund information via e-mail and that I should receive the communication within five minutes. I didn't.
I called the customer service number again later that day. Again I connected with Santo who said something to the effect that getting the return info had taken more time that he had anticipated, but he assured me that I would have it by the end of the day. That was Friday, September 17th. I did not receive it.
On September 19th, I sent an e-mail to homeindoor.com's customer service department requesting a resolution to this matter. Although I received an e-mail acknowledging that the e-mail had been received and that they would review the matter, I did not receive a response. I then filed a complaint with the Delaware Better Business Bureau, who has since informed me that they have received no response to their inquiry.
On December 8 I received an e-mail from Yolanda, a HomeIndoor customer service representative who provided directions for shipping the product back for a refund. I followed the directions, spent an additional $10 for postage, and still have not heard from the company. Again, I called the company and was informed that they needed the tracking number. I provided them with the number, but still my refund has not been sent.
I am utterly dissatisfied and caution others to be extremely circumspect in any and all dealings with homeindoor.com.
Review about: Refund Request.